Branches and Service Station - Telephone Hotline for those calling from abroad

For those calling from abroad there is a telephone hotline: 972-8-9369669

This service is provided Sunday-Thursday between the hours of 08:00 and 15:00 in four languages:
Hebrew, Arabic, Russian, and Amharic.

Services provided at the human response hotline:
 General information
 Questions – personal information
 Ordering authorizations – the authorization will be sent to your home by mail.
 Debt payments – via credit card
 Ordering payment stubs
 Ordering blank forms and information pamphlets.
     
Important to know!

In order to receive telephone service you must have your ID number and pin code.
 If you do not have a pin code, you will be asked to identify yourself by means of a number of questions, in order to guarantee insofar as possible that information about you will not be given to non-authorized sources .

A pin code can be received at your local branch, or by calling the hotline number listed above between 08:00-15:00, and the code will be sent to your home. Pin codes ordered by phone will be sent to the address that appears in the NII listings.

If a pin code already exists for you, the hotline will always ask you for it. If you do not know your pin code and would like to receive it, please ignore the request to punch in the code, and wait to be transferred to a service representative; then ask him/her to send the pin code to your address.

You cannot submit claims or documents or report changes in personal information over the telephone.