We see great importance in providing a quality, professional, equal and accessible service to all residents of Israel, including people with disabilities. Here is information about the National Insurance customized services for people with hearing or visual impairment.
Telephone service with a sign language interpreter
Receiving service from the call center through a sign language interpreter.
The service is provided during the call center's operating hours: Sunday to Thursday between the hours of 8:00 and 17:00.
The service is free, and no pre-registration is required.
Access a remote translation service via a stationary computer
Accessing a remote translation service using a stationary computer - Conducting a call on a stationary computer requires a microphone and a camera.
At this time the service is not available on mobile phone.
Inquiry form for people with hearing impairment, deafness, muteness
To fill out a customized form, click here.
Technical support call center for the visually impaired *9366
A technical support call center for people with visual impairment, offers help and support in everything related to the use of the website through assistive technology.
The call center is reachable at *9366, from Sunday to Tuesday, between 8:00 and 20:00.
Accessibility services
We are in an advanced process of making the branches, work procedures and services accessible to the citizen, including the call center service and the website. Accessibility is reflected in physical aspects (ramps, elevators, toilets, signage, counters) and in terms of service provision (guidance, direction, filling out forms, frontal service).
For more information on accessibility services at branches and on the website, click here