The National Insurance launched the Chatbot with a dedicated and branded figure called 'Billie' (an acronym of the Bituach Leumi) and she is the one who will lead all the Chatbots to be uploaded later on for all the allowances provided by the organization
The National Insurance, in which many issues are concentrated and dealt with as a result of the war, has already at the beginning of the fighting established a dedicated site with information on all existing rights to the public by target populations, grants, rights calculators, information on various topics such as: public reception at branches, benefits in other organizations, insurance for people wounded during volunteering, a database of frequently asked questions, etc.
As you may recall, there are more than 225 thousand people seeking unemployment from the National Insurance, hundreds of thousands of evacuees, some of whom receive occupancy grants, thousands are eligible for grants to those aged 67 and older, more than 54 thousand are recognized as victims of hostile actions because of the war and, of course, payment to hundreds of thousands of reservists, and more.
The National Insurance is aware of the complexity, the frequent legislative changes and the need to make the information accessible - and in recent weeks in addition to the dedicated website and the information systems promoted, another layer has been added, which is a dedicated Chatbot for the war, which includes all the rights to all concerned population groups (wounded, bereaved families, families of hostages, evacuees, employers, volunteers, reservists, Nova and Psyduck festivals victims, and more).
The National Insurance issued the Chatbot with a dedicated and branded figure called 'Billie' (an acronym of the Bituach Leumi) and she is the one who will lead all the Chatbots to be uploaded later on for all the allowances provided by the organization.
Billie the Chatbot was built based on questions directed to the National Insurance on all service channels, among others: call centers, branches, online responses, social networks, Zoom sessions and personal meetings with the public, and more. Great thought was also invested in making the legislation accessible, simplifying the discourse and adapting it to the platform, adding illustrations, branding Billie's character and emphasizing the customer experience.
As part of the service that can be received from Billie the Bot there is an option to choose from the topics presented and as well as another option of freely writing a question.
Billie the Bot also comes as an addition to human chat service on the National Insurance website where you can get a response from a human representative.
Further to the dedicated Chatbot for the relevant populations and the rights related to the Iron Swords war, the National Insurance issued a dedicated Chatbot on the subject of maternity, unemployment and income support. Later, Billie will operate as a Chatbot on other essential topics and will be an additional layer of accessibility to the National Insurance service.
- Yarona Shalom, Acting General Director of the National Insurance Institute: "An integral part of the promotion of the responses and service we provide to the Israeli public is the possibility of reaching out to the public on various platforms and making the information and the rights they deserve accessible. Especially in times of war, when there are hundreds of thousands of citizens who need assistance, which may create an overload and some confusion between the many headlines and responses that exist between the various public organizations, our public relations system together with the computer system and the professional departments established on short notice a comprehensive response to all rights in the National Insurance Institute in a convenient, comprehensive manner that restore some order for citizens regarding the assistance to which they can be entitled. As mentioned, this is another layer among the many service solutions that currently are and will be provided to the public."
- Michaela Cohen, Spokeswoman for the National Insurance Institute: "As the networks and the digital world develop day by day, limited information systems are insufficient and there is a constant need to adapt ourselves to the public and to make available to them the rights they deserve on every possible platform. The National Insurance is known as an entity that knows how to provide frontal service in branches, in the community and in call centers, but at the same time, in recent years, our service has become both digital and accessible, whether through human chat, online inquiries, social networks, and now also a data-based Chatbot that can provide immediate responses on the rights that are due to the public."
To use the Chatbot click here