How to submit a claim


Submitting a request for examination to Health Ministry

A person wishing to submit a claim for a mobility benefit to the National Insurance Institute must submit an Application Form for Medical Examination to Establish Mobility Disability to the District Health Bureau.

Claim processing at the National Insurance

After the district medical committee or the Ministry of Health's medical appeals committee establishes the percentage of mobility disability, entitling you to a benefit, you must submit the Claim Form for Benefits Under the Mobility Agreement at the local NII branch closest to your place of residence. You may also submit the form by mail, by fax or in the service box of the local branch.

Please note, If you must travel to appear before the medical committee or the medical appeals committee, and are unable to use public transportation due to the state of your health, you may be entitled to a refund of travel expenses, provided that you are not receiving mobility allowance.

Documents to provide to complete the processing of mobility benefits claim:

In a claim for a mobility allowance for vehicle owners:

  • A photocopy of a valid driver's license with details of all driving restrictions.
  • A photocopy of a valid and comprehensive insurance policy.
  • If the person with limited mobility is an earner (70), he must also attach pay slips for the three months preceding the date of submission of the claim.
  • A soldier in compulsory service must submit certification from the army regarding his service and estimated date of release.
  • Signature on a liability deed for a person with limited mobility.

In a claim for a mobility allowance for persons without a vehicle:

  • If the person with limited mobility is an earner, he must attach pay slips for the three months preceding the date of submission of the claim.
  • A person who lives in an institution must attach certification of his departures (in a vehicle) from the institution - at least six departures a month, including details of the departure times.
  • Signature on a liability deed for a person with limited mobility.

Travel expense reimbursement

If in order to come to a Medical Board or Appeals Medical Board, you need to travel and are unable to use public transportation because of your medical condition - you may be entitled to reimbursement of your travel expenses, on condition that you do not receive a mobility allowance.


For the purpose of examining your entitlement to a refund, you must provide your local NII branch with authorization from the district physician or the chairman of the appeals committee, stating that you are unable to use public transportation, along with original receipts from the trip.