The National Insurance Institute is at your side during your life, from birth to advanced age, granting you a variety of social rights adapted to changing life situations.
The National Insurance Institute is responsible for the social security of Israeli residents.
Its primary mission is to ensure means of subsistence for those unable to earn their living.
The National Insurance Institute collects insurance contributions from all residents according to their social background and status, and pays benefits to those entitled. Hence, the income of economically established groups is transferred to weak and vulnerable groups and, thereby, the National Insurance Institute contributes to a more equitable distribution of national income and the reduction of dimensions of poverty. Further information...
On the home page of the site, click on the "subscribe to digital services" tab or click on this link
On the home page, you have to click on the link "order an internet code and password" or
After clicking on the link, you will access a page offering you the possibility to order a personal internet user code and, below, the possibility to order a secret code for call centers. Under "PIN code" you have to click on "Order now". After clicking on "Order now", you must enter the ID card number and date of birth of the insured person for whom you wish to order a code. It is also necessary to enter an e-mail address (currently you can use any e-mail address and it is not mandatory to provide the e-mail address of the insured person himself) in the "E-mail" and "E-mail verification" fields. After clicking on "Send", a screen will appear to confirm or correct the details. After clicking on "Confirm", an email will be sent to the address entered. If the delivery of the email is delayed by several minutes, please check if it did not arrive in the junk mail folder, or in the "All emails" folder.
The email that will be sent will contain a link: "click on this link to log in". After clicking on the link, fill in the ID number, date of birth and date of issue of the ID card. In addition, it is necessary to enter the cell phone number and e-mail address at which you wish to receive the code (it is not necessary to enter the exact e-mail address or cell phone number of the insured person himself).
Then click on "Send me a secret code" and the code will be sent to the e-mail address and cell phone number provided by the insured.
You can send us documents via the website or your mobile phone by means of document sending service (without code and password). You can also use your Personal Service account on the website (code and password required)
To use this service, go to the website's home page and click on the link called "Submit Documents" or click here.
Then, choose one of the four options below:
After entering the identification information, you can add a remark to the officer's attention (optional), change the handling branch (by default the handling branch appearing will be that of the insured's area of residence), and select the category and type of document.
Please note – if the category and type of document indicate that you intend to send a claim form that can be submitted by means of the "online forms submission" – the system will not allow the document to be sent and a message will appear prompting you to send the document via "online forms submission".
After selecting the category and document type, click on "Choose file", select the file from your computer or mobile phone's gallery.
The following file formats can be uploaded: JPEG, JPG, TIFF, TIF, PNG, BMP, PDF. Up to 15 different documents can be uploaded, each file up to 10 MB size.
To use this service, log into your Personal Service account.
In the menu on the right, click on "Upload Documents" and select the subject, category and type of document. Then click "Attach File" and select the file saved on your computer or mobile phone.
You can upload the following documents format: JPG, PNG, TIF, TIFF and PDF.
Maximum file size is up to 5 MB.
If a document is required by the system, it will not be possible to upload other documents online with respect to topic for which there is such a requirement.
When there is a document requirement, go to "Required Documents" and at the bottom of the page click on "Upload File".
After clicking "Upload File" a screen will appear with the list of required documents and a button called "Select File". Click on the button to upload the file from your computer or mobile phone, and select the uploaded document from the list. Next, click "Send".
You can also pay via the payments website as well as the Personal Service website.
You can pay by means of the payments website or by clicking here.