Declaration of Accessibility

The National Insurance attaches great importance to providing a high quality, professional, egalitarian and accessible service to all Israeli residents, including those with disabilities.
The NII is in the advanced stages of transforming its branches, work procedures and citizen's services to make them accessible, including its call-center services and internet site.
Accessibility is reflected in physical aspects (ramps, elevators, toilets, signage, counters, as well as in aspects of service provision (guidance, direction, filling in forms, frontal service).

Premises accessibility arrangements

Branches and service stations

Measures are being carried out in order to make buildings and service stations accessible. Information about branch premises and service stations accessibility.

Accessibility services to the disabled at branches

Exemption from standing in queues

The queuing system is adapted so that those carrying a "Ptor MiTor" pass do not have to stand in line.

Audio system for those with hearing disabilities

The branches have hearing loops and FM systems at the reception desk, Medical Boards, Rehabilitation and Counseling for the Elderly Departments.

Accessible front desk

In all branches, those who have difficulty standing may receive service while seated.

Accompanying the vision-impaired at service stations

The vision-impaired are accompanied from the branch entrance to the service point.

Voice guidance system for those with limited vision

Most branches have a 'step here' system at the entrance. Information about using the service at a branch.

Help in filling out forms

Those needing help to fill out forms can come to the branch to that end during public reception hours.

Channels for requests and improvement suggestions about accessibility

If, while surfing on our website, you encountered any issues related to accessibility, we would be happy to receive your remarks through the website with an accessibility inquiry form.

Inquiries about accessibility at the NII

Accessibility Supervisor

For questions or suggestions regarding accessibility at the National Insurance ALONE, you may send an email to Mrs. Anat Ovadia, Division Manager-National Commissioner of Service Accessibility, by email at: - as well as via the website

Please note that inquiries unrelated to accessibility will not be answered.

Branch Accessibility Officer

An "Accessibility Officer" has been appointed in every branch and is in charge of all aspects related to accessibility at the branch.
In order to display the details of the Branch Accessibility Officer, you must consult the visiting card of the branch of your choice and click on the "Accessibility details" tab.

Accessible customers service

Staff training in accessible service

We provide our branch employees with continuous training to enhance their awareness of accessibility and change their attitude toward persons with disabilities in every area, including experiential training as required by Law. This training is provided by Mrs. Anat Ovadia, National Accessibility Supervisor, in collaboration with the institution Access Israel.

Besides, lectures on accessibility topics are regularly organized for new employees and in service centers.

Accessible telephone response

Telephone response is now accessible, in other words speaking voice is clearly audible and background music removed.

Telephone service with a translator in sign language

​The National Insurance, in cooperation with the Institute for the Promotion of the Deaf, give people with hearing impairment the ability to obtain call center services through a translator in sign language.
The service is provided during the operating time of the call center from Sunday through Thursday between 08:00 and 17:00.

This service is free of charge and does not require prior subscription. The conversation is held by means of a microphone and a camera installed on a desktop computer.
Accessing the remote translation service by means of a desktop computer.

This service is currently unavailable on smartphones

Alternative to telephone response

As an alternative, you can contact us via the website.

Those with hearing disabilities who have difficulty talking on the telephone, may contact us through the inquiries form for the deaf and hearing impaired. To that end, a secret code is necessary. To receive a pin code, click here. Response will be given within 24 hours.

Transcription/translation into sign language at Medical Boards

People in need of translation in sign language at Medical Boards, can come to the Board with the translator of their choice.
At the end of the Medical Board, you have to submit to the National Insurance a certificate of translation hours provided by the translator at the Board, and the National Insurance will transfer him the payment.
Important clarification: translation hours subsidized by the NII come in addition to those to which you are entitled by the Ministry of Social Affairs.

Internet site accessibility

Our website meets the requirements set by the Equal Rights for People with Disabilities Regulations (Service Accessibility Adjustments), of 5773 - 2013.

Accessibility adjustments were made based on the recommendations of the Israeli Standard (IS 5588) for Internet Contents, at AA rating, and on international standard set by Web Content Accessibility Guidelines (WCAG) 2.0. 

It is stressed that in spite of our efforts to make all website pages accessible, you might find some parts of the website that are not accessible yet.

We carry on our efforts to improve website accessibility as part our commitments to enhance its use for the population as a whole, including people with disabilities.

  • Standardization - the website is compatible with common internet browsers, with latest versions, and use with smartphones.
  • Structure - the website structure is based on a convenient and clear navigation, with list menus allowing easy, simple and fast orientation.
  • Content - the Ministry works to draft simple, clear and comprehensible contents.
  • Zooming in on the website - internet users struggling to see and wishing to zoom in on the website can do so by pressing simultaneously on the keys "Ctrl" and "+" (control and plus). Each click on this keys combo will produce a 10% zoom in. To zoom out, press simultaneously on "Ctrl" and "-" (control and minus).
  • Operating the website with the keyboard - internet users struggling to operate the mouse can navigate the website by means of the keyboard. Repeated clicks on the "Tab" key will switch between the different links on the page. Clicking of "Enter" will activate the marked link and "Esc" will give exit from menus and windows.
  • Assistive technologies support - this website is an accessible website suitable for to be viewed by disabled people too, and allowing screen reader software support. To ensure website content accessibility, it is recommended to use the latest version of NVDA screen reader software. For hotline support, you can dial *9936.
  • Counseling for website accessibility is provided by the company A-2-Z Marketing and Accessibility on Internet.

Accessibility exception

Service stations are about to be granted exception.