The National Insurance Institute is at your side during your life, from birth to advanced age, granting you a variety of social rights adapted to changing life situations.
The National Insurance Institute is responsible for the social security of Israeli residents.
Its primary mission is to ensure means of subsistence for those unable to earn their living.
The National Insurance Institute collects insurance contributions from all residents according to their social background and status, and pays benefits to those entitled. Hence, the income of economically established groups is transferred to weak and vulnerable groups and, thereby, the National Insurance Institute contributes to a more equitable distribution of national income and the reduction of dimensions of poverty. Further information...
Measures are being carried out in order to make buildings and service stations accessible. Information about branch premises and service stations accessibility.
The queuing system is adapted so that those carrying a "Ptor MiTor" pass do not have to stand in line.
branches have hearing loops and FM systems at the reception desk, Medical Boards, Rehabilitation and Counseling for the Elderly
In all branches, those who have difficulty standing may receive service while seated.
The vision-impaired are accompanied from the branch entrance to the service point.
Most branches have a 'step here' system at the entrance. Information about using the service at a branch.
Those needing help to fill out forms can come to the branch to that end during public reception hours.
If, while surfing on our website, you encountered any issues related to accessibility, we would be happy to receive your remarks through the website with an accessibility inquiry form.
For questions or suggestions regarding accessibility at the National Insurance Institute ALONE, you may send an email to Mrs. Anat Ovadia, Division Manager-National Commissioner of Service Accessibility, by email at: firstname.lastname@example.org - as well as via the website
Please note that inquiries unrelated to accessibility will not be answered.
An "Accessibility Officer" has been appointed in every branch and is in charge of all aspects related to accessibility at the branch.In order to display the details of the Branch Accessibility Officer, you must consult the visiting card of the branch of your choice and click on the "Accessibility details" tab.
We provide our branch employees with continuous training to enhance their awareness of accessibility and change their attitude toward persons with disabilities in every area, including experiential training as required by Law. This training is provided by Mrs. Anat Ovadia, National Accessibility Supervisor, in collaboration with the institution Access Israel.
Besides, lectures on accessibility topics are regularly organized for new employees and in service centers.
Telephone response is now accessible, in other words speaking voice is clearly audible and background music removed.
The National Insurance Institute, in cooperation with the Institute for the Promotion of the Deaf, give people with hearing impairment the ability to obtain call center services through a translator in sign language.The service is provided during the operating time of the call center from Sunday through Thursday between 08:00 and 17:00.
This service is free of charge and does not require prior subscription. The conversation is held by means of a microphone and a camera installed on a desktop computer. Accessing the remote translation service by means of a desktop computer.
This service is currently unavailable on smartphones
As an alternative, you can contact us via the website.
Those with hearing disabilities who have difficulty talking on the telephone, may contact us through the inquiries form for the deaf and hearing impaired. To that end, a secret code is necessary. To receive a pin code, click here. Response will be given within 24 hours.
People in need of translation in sign language at Medical Boards, can come to the Board with the translator of their choice.At the end of the Medical Board, you have to submit to the National Insurance Institute a certificate of translation hours provided by the translator at the Board, and the Institute will transfer him the payment.Important clarification: translation hours subsidized by the NII come in addition to those to
which you are entitled by the Ministry of Social Affairs.
Our website meets the requirements set by the Equal Rights for People with Disabilities Regulations (Service Accessibility Adjustments), of 5773 - 2013.
Accessibility adjustments were made based on the recommendations of the Israeli Standard (IS 5588) for Internet Contents, at AA rating, and on international standard set by Web Content Accessibility Guidelines (WCAG) 2.0.
It is stressed that in spite of our efforts to make all website pages accessible, you might find some parts of the website that are not accessible yet.
We carry on our efforts to improve website accessibility as part our commitments to enhance its use for the population as a whole, including people with disabilities.
Service stations are about to be granted exception.