Call Centers

The National Insurance Institute operates a national call center available at *6050 or 04-8812345 from any landline or cellular telephone.

The service is provided from Sunday through Thursday between 8:00-17:00 in four languages: Hebrew, Arabic, Russian and Amharic.

To receive telephone service one must have ready an ID number and pin code.

A person without a pin code can order it online here or via the telephone center, and the code will be sent to their home.

Services provided at the call center include: General information, queries and personal information, ordering permits, paying insurance debts, and ordering payment stubs and forms.

One cannot submit claims, documents or report changes in personal information over the telephone. 
A person can submit documents directly to a clerk online, and submit online claims directly through the website.