The National Insurance Institute is at your side during your life, from birth to advanced age, granting you a variety of social rights adapted to changing life situations.
The National Insurance Institute is responsible for the social security of Israeli residents.
Its primary mission is to ensure means of subsistence for those unable to earn their living.
The National Insurance Institute collects insurance contributions from all residents according to their social background and status, and pays benefits to those entitled. Hence, the income of economically established groups is transferred to weak and vulnerable groups and, thereby, the National Insurance Institute contributes to a more equitable distribution of national income and the reduction of dimensions of poverty. Further information...
Insurance Institute operates a national call center available at *6050 or 04-8812345 from any landline or
The service is
provided from Sunday through Thursday between 8:00-17:00 in four languages: Hebrew, Arabic, Russian and Amharic.
To receive telephone service one must have ready an
ID number and pin codeEnables the maintenance of secrecy and the right to privacy. This is a personal card upon which a four-digit code is engraved. By means of this code you can receive personal services at any self-service stand, as well as at the national call center and by phone with your local NII branch. In this way the National Insurance Institute ensures that the information it provides will reach only the person who is authorized to receive it. .
Services provided at the call center
include: General information, queries and personal
information, ordering permits, paying insurance debts, and ordering
payment stubs and forms.
One cannot submit claims, documents or report
changes in personal information over the telephone. A person can submit documents directly to a clerk online, and submit online claims directly through the website.