The National Insurance Institute, in cooperation with the Institute for the Promotion of the Deaf, give people with hearing impairment the ability to obtain call center services through a translator in sign language.
The service is provided during the operating time of the call center from Sunday through Thursday between 08:00 and 17:00.
This service is free of charge and does not require prior subscription.
Accessing the remote translation service
Accessing the remote translation service by means of a desktop computer - a conference call requires a microphone and a camera to be installed on the desktop computer.
At this stage, this service is not available on cellphones.