Internet user code
The internet user code and password are designed to access your personal file on the
Personal Service site.
User code and password can be ordered by anyone who is 18 years or older, and does not have an active user code.
You can get an internet user code by the following ways:
Simple, easy and fast – by email
Enter your email address and, a few hours later, a link to an identification process will be sent to you.
Upon successful identification – a temporary user code and password to access your Personal Service site will be sent to you by email and/or by SMS.
Order now
You can go to your local branch and receive there a user code and password.
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PIN code
The secret code is designed to receive information from the *6050 call center, self-service stations located outside of branches and in public places
as well as to submit
a personal inquiry on the website
and receive a response by email or phone.
Important information! Receiving a response by email or phone for personal inquiries requires identification with a secret code.
A secret code can be obtained by a person aged 16 and older by one of the following means:
- *
Through
Personal Service account
– under the personal information tab/order a secret code.
If you forgot your secret code – you can see it in your Personal Service account in the tab personal information/secret code.
- *
To order a secret code on the website
After completing the order, the code will be sent by post to your home address as registered in our system within seven days –.
Ordering by post
After being ordered, the secret code will be sent by mail at your address of residence, as it appears in our records, within a week.
Order now
You can go to your local branch and receive there a PIN code.
Branch search