Unpaid leave
The unpaid leave plan announced by the Minister of Finance has not yet undergone legislative procedure, and therefore is not yet applicable and executable at this stage.
Please note - at this stage, there is no need to contact the National Insurance on this matter - as soon as this plan is approved and we are able to implement it, we will let you know immediately.
The outline is currently being discussed between the National Insurance and professional bodies, including the Ministry of Finance - to ensure that its implementation will be, as much as possible, clear, equitable and simple for our citizens. Any development on the subject will be updated by the National Insurance on its official website and social networks.
Medical Boards
In accordance with the Home Front Command's guidelines, as of Friday, 6/3/26, medical boards will fully resume their operation.
If a citizen still apprehend coming to a branch in person - we will assess the possibility of holding the board via video chat or based on medical documents exclusively.
If it is impossible to hold the board in such settings, because of the claim's nature - the medical board will be postponed to a later date.
Please note:
Those who have already been contacted by the National Insurance and for whom a video-chat or document-based board has been scheduled - the board will be held in the agreed settings.
Public reception
Due to the security situation, frontal public reception is not available.
You can use the telephone appointment booking system and set a date when you would like a National Insurance official from your branch to call you back at the desired time and handle your inquiry.
Please note:
- Since our employees are also subject to alerts, the calls will be around the scheduled time
- The calls will be from blocked number. Please answer.
Service
- Our service channels continue to provide you with service at all times - human chat, online inquiry on the website, hotlines (*6050) and more. For all service channels, click here.
- The National Insurance continues to work on your files and inquiries on an ongoing and continuous basis, even during emergency situations.
- National Insurance employees went recently and today, too, to visit hospitals and hotels where the evacuees were transferred to ensure they are able to realize their rights and receive assistance. They will continue to do so across the country in the coming days.
- The National Insurance continues to be in contact with security and health authorities in other to reach out to bereaved families and people wounded by Iranian terrorism and will accompany them during this difficult time and beyond.