The National Insurance Institute is at your side during your life, from birth to advanced age, granting you a variety of social rights adapted to changing life situations.
The National Insurance Institute is responsible for the social security of Israeli residents.
Its primary mission is to ensure means of subsistence for those unable to earn their living.
The National Insurance Institute collects insurance contributions from all residents according to their social background and status, and pays benefits to those entitled. Hence, the income of economically established groups is transferred to weak and vulnerable groups and, thereby, the National Insurance Institute contributes to a more equitable distribution of national income and the reduction of dimensions of poverty. Further information...
You can access a wide array of services over the phone:
Telephone response at your local branch – for the following issues only: Collection from employers, rehabilitation.
National hotline (human response) – the number from any landline or cell phone is *6050 or 04-8812345
The service is available Sunday-Thursday between 08:00 and 17:00 in four languages: Hebrew, Arabic, Russian and Amharic.
After service hours, callers will reach an automated response system which can be accessed by imputing one's pin codeEnables the maintenance of secrecy and the right to privacy. This is a personal card upon which a four-digit code is engraved. By means of this code you can receive personal services at any self-service stand, as well as at the national call center and by phone with your local NII branch. In this way the National Insurance Institute ensures that the information it provides will reach only the person who is authorized to receive it. Services provided by the human response hotline: General information Queries – personal information Ordering authorizations – the authorization will be sent to your home by mail. Debt payments – via credit card, including information regarding outstanding depts. Ordering payment stubs Ordering blank forms and information pamphlets. Please note!In order to receive telephone service you must have your ID number and pin code. If you do not have a pin code, you will be asked to identify yourself by means of a number of questions, in order to guarantee insofar as possible that information about you will not reach non-authorized parties.
A pin code can be ordered here, or by calling the hotline. A card nearing the code will be sent to your home. Pin codes ordered by phone or over the internet will be sent to your address as it appears in the NII listings.
Pin code can also be obtained at NII branches.Please note that, when calling the hotline, if a pin code already exists for you, the system will always ask you for it. If you do not know your pin code and would like to receive it, please ignore the request to punch in the code, and wait to be transferred to a service representative; then ask him/her to send the pin code to your address.You cannot submit claims or documents or report changes in personal information over the telephone.