How to submit a claim
Fill out an online claim and send it together with additional documents to a branch directly.
One can submit it together with the old age pension claim or later on, when one's income (or that of the spouse) decreases to the rate entitling an income supplement.
When will the increment
be paid?
An increment of income supplement will be paid to you from the month you filed
the claim, and for as long as you are entitled to it.
According to an amendment to the law, when someone submitted a claim for
income supplement from 8.12.20 and later, and his claim has been approved – we
will check his entitlement to a retroactive benefit for the 12 months preceding
the submission of the claim.Help in submitting a claim and additional information
Help in submitting the claim and additional information can be provided to you by the support call center: *9696 or 02-6709857. Furthermore, you can contact us by email at 9696@nioi.gov.il.
You can contact us in the following languanges:
Hebrew: 02-6463400
Arabic: 02-6463401
Russian: 02-6463402
Amharic: 02-6463403
English: 02-6463404
Human response is available from Sunday through Thursday, between 9:00 and 13:30. If you called us outside of operating hours, leave us a voice message and we will get back to you.